FREQUENTLY ASKED QUESTIONS (FAQ)
No, it’s freaking delicious!!
The Habanero Chilli Mayo and Heavenly Harissa Sauce are medium heat hot sauces sitting at around 2500-3000 SHU.
The Smokey Habanero Sauce is about 2 x the heat level of the above sauces. About 5000-7000 SHU.
The Mzansi Gold BBQ Sauce and the Afrique White BBQ Sauce has a very mild kick and is sure not to overpower the flavour of your meal.
Our Roasted Garlic Mayo, Sweet Wasabi Mayo, Roasted Red Bell Pepper Mayo have no heat at all.
Our Mayo range is egg-free, gluten-free and vegan.
Our Sauce range is gluten-free.
We sourced the finest ingredients to change the way you think about mayo. That’s why our Mayo range is made with pea protein instead of eggs and 100% Canola seed oil.
Yes. Please make sure to refrigerate our sauce and mayo after opening.
We include a shelf life on the bottles of our sauces and mayo’s but they will last much longer in the fridge. Both could last in the fridge for up to a year. As soon as you get your product, pop it in the fridge – don’t wait to open before doing so. Our spice mixes are good for a year or longer – just make sure to reseal the pouch properly after use.
Traditionally, sauces are preserved by the salt, sugar, vinegar and oil content but this only works well when the sauces are stored in the fridge. As much as it breaks our hearts, in order to make our products more accessible for you, in more retail outlets countrywide, we have had to include sodium benzoate as a preservative. This is, however, something that we are working on and we hope to find a natural alternative soon.
Halaal – 100%. The Kosher certificate we are still working on.
All orders are shipped out from our Johannesburg, South Africa facility via The Courier Guy. Your order will be fulfilled and shipped within 1-2 business days. Once your order is shipped, it normally takes 3-5 business days for your order to be delivered depending on your region. For international orders, please allow 7-21 business days for delivery.
Don’t hesitate to reach out to us via support@araka.co.za if your order is delayed or if you have any other shipping-related concerns.
We’re here to help!
As soon as your order is shipped, tracking will be emailed to the email address you have provided. You can track your package from the link provided in this email.
We are sad to hear that your order arrived damaged – terribly sorry for any inconvenience this may have caused!
Please contact our customer service team with your order number and a photo of the damaged item by:
• sending us an email at support@araka.co.za
We will take care of you.
Please email us at info@araka.co.za